Terms and conditions

TERMS AND CONDITIONS OF USE FOR GROSVENOR CASINO WALSALL

1. INTRODUCTIONThese Terms and Conditions ("Terms") govern the use by you (the "User" or "you") of Grosvenor Casino Walsall's facilities, services, and online platform (collectively referred to as the "Services"). By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. DEFINITIONSIn these Terms, "Grosvenor" means Grosvenor Casinos Limited, a company within The Rank Group; "you" or "User" refers to any individual who uses the Services; and "Services" includes all facilities, services, and online offerings provided by Grosvenor Casino Walsall.

3. AGE AND IDENTITY REQUIREMENTSTo use the Services, you must be at least 18 years old (or the minimum age required in your jurisdiction) and provide proof of identity upon request. You warrant that all information provided to Grosvenor is accurate and complete.

4. ACCOUNT REGISTRATIONIf you create an account online or with a Member Card, you will need to provide certain personal details and agree to these Terms. Your registration will be verified by our staff before your account becomes active.

5. CHANGES TO TERMS AND CONDITIONSGrosvenor reserves the right to modify or update these Terms at any time without prior notice. You are responsible for reviewing these Terms regularly to ensure you comply with all changes. By continuing to use the Services, you agree to be bound by revised Terms.

6. RESPONSIBILITY FOR USEYou acknowledge that your use of the Services is subject to laws and regulations in effect within the United Kingdom. You represent that your access to the Services complies with such laws and that you will not engage in any activities prohibited by applicable law.

7. GAMBLING PROHIBITION AND EXCLUSIONGrosvenor reserves the right to refuse entry or exclude anyone from using its facilities if we believe they may be causing or contributing to problem gambling behavior, have broken these Terms, or are otherwise abusing our Services.

8. MEMBER CARDSThe Member Card is a promotional tool that allows you to earn rewards and benefits when used in accordance with the terms outlined on your card and within this agreement. Your use of the card must comply with all applicable laws and regulations.

9. ONLINE GAMBLING RESPONSIBILITYYou acknowledge that online gambling can be addictive. You agree not to gamble beyond what you can afford to lose, do not use credit or debit cards without a positive balance for gaming purposes, and will limit your deposits as necessary to prevent financial harm.

10. SELF-EXCLUSIONIf you are experiencing problem gambling issues or wish to voluntarily restrict access to our facilities or online platform, please contact us via the phone number printed on this leaflet or by writing to us at the address stated above. Alternatively, if you want to self-exclude from all participating operators' websites and venues, including Grosvenor Casino Walsall's, use GamStop.

11. DEPOSIT AND WINNINGS LIMITSWe can limit the amount of money available for deposit or winnings at any time without prior notice.

12. INTELLECTUAL PROPERTY RIGHTSAll intellectual property rights associated with our Services, including but not limited to graphics, images, software code, and branding, are owned by Grosvenor Casinos Limited. You agree not to copy, modify, distribute, reproduce in whole or part for commercial purposes any such materials without the prior written consent of Grosvenor.

13. DATA PROTECTIONWe will use your personal data as set out in our privacy policy (available online), which forms an integral part of these Terms.

14. LEGAL CLAIMSGrosvenor and its related companies shall not be liable for any loss, damages, or claims that arise from the unauthorized access to or misuse of the Services by third parties beyond our control, provided that we have exercised reasonable care and due diligence in maintaining security measures.

15. GOVERNING LAW AND JURISDICTIONThese Terms are governed by English law and you agree to submit any disputes arising out of your use of the Services exclusively to the courts located within England and Wales.

16. WAIVER OF CLAIMSBy using our facilities or online platform, you waive any claims for indirect damages such as consequential losses (e.g., loss of profit), punitive damage or exemplary damage, except where prohibited by law.

17. COMPLIANCE WITH REGULATIONSGrosvenor is licensed and regulated under the UK Gambling Act 2005, ensuring our operations comply with strict regulatory requirements to protect users' interests and prevent problem gambling issues.

18. GENERAL PROVISIONSBy using Grosvenor Casino Walsall's Services, you agree to these Terms and all applicable laws and regulations in effect within the United Kingdom.

19. ENTIRE AGREEMENTThis agreement constitutes the entire understanding between you and Grosvenor concerning your use of our facilities or online platform.

20. EFFECTIVE DATE AND TERMINATIONThese Terms are effective as from 01-03-2023 (the "Effective Date"). Upon expiration, termination, or revocation by any applicable law in force at such time, these Terms remain binding upon you for the duration they existed while valid and enforceable according to their own internal terms.

21. AMENDMENTS TO TERMSGrosvenor may update its Terms without prior notice but with reasonable effort made towards publishing them in advance through all relevant platforms (if applicable).